Last updated: 24 November 2025

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1) Introduction

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MP Automotive ("we", "us", or "our") is committed to protecting your privacy. This policy explains how we collect, use, store, and protect personal information when you use our website, contact us, request a quote, or book services at our studio or via mobile visits. By using our website or services, you agree to this Privacy Policy.

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2) Who we are and how to contact us

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• MPD Automotive

• Phone/WhatsApp: 0795 122 699

• Address: 5 Stanmore Avenue, Blackpool, FY4 3LX

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We are the data controller for your personal data.

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3) Information we collect

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• Contact details: name, phone number, service address or postcode

• Vehicle and service details: make/model, condition, chosen package, add‑ons, notes, and photos for quoting or quality records

• Booking details: preferred dates, confirmed appointments, deposit/payment status

• Communications: messages sent via forms, SMS, WhatsApp, or phone

• Website usage: pages visited, actions taken, device type, approximate location (IP), cookies and analytics data (see Cookie Policy)

• Media we create: before‑and‑after photos for quality control and record‑keeping

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4) How we collect information

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• Directly from you (forms, calls, messages)

• During quoting, booking, and service delivery (studio or mobile)

• Automatically via cookies/analytics on the website

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5) Purposes and lawful bases (UK GDPR)

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• Provide quotes and respond to enquiries — contract or steps prior to contract

• Schedule and deliver services (studio and mobile) — contract

• Appointment reminders and essential updates — contract or legitimate interests

• Payments, invoicing, and accounts — contract and legal obligation

• Quality control, records, and dispute resolution (including proportional photos) — legitimate interests

• Website security and improvement (analytics) — legitimate interests, with consent for non‑essential cookies

• Legal compliance — legal obligation

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6) Sharing your information

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We don’t sell your data. We may share limited data with trusted providers who help operate our business, e.g. website platform, analytics, communications, payment processing, and cloud storage. Sharing is on a need‑to‑know basis with appropriate safeguards. We may disclose information if required by law.

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7) International transfers

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Some providers may process data outside the UK. Where this happens, appropriate safeguards (such as SCCs/UK Addendum) are used.

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8) Security

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We apply organisational and technical measures appropriate to risk, including account access controls, encryption in transit, and data minimisation. No method of transmission or storage is completely secure.

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9) Retention

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• Enquiries with no booking: up to 12 months after last contact

• Client and invoice records: 7 years after service completion (legal and tax)

• Photos and service notes: up to 3 years for quality records unless you request deletion where applicable

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After these periods we delete or anonymise data.

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10) Your rights

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You have rights to access, rectification, erasure, restriction, portability, and to object. Where we rely on consent, you can withdraw it at any time. We aim to respond within one month. You can also complain to the ICO: ico.org.uk.

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11) Children

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Our services are not intended for people under 18. We do not knowingly collect children’s data.

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12) Cookies

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See our Cookie Policy for cookie types and your choices.

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13) Changes

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We may update this policy and will post the new version with an updated date.

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14) Contact

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• Phone/WhatsApp: 0795 122 699

• Address: 5 Stanmore Avenue, Blackpool, FY4 3LX

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For privacy rights requests, please contact us via phone.